Help desks, AI agents, chat, voice and contact centres
Top 10 AI Tools for Customer Service
The AI tools customer service teams are using to answer customers faster by chat, email and phone. Each entry links to the maker's site.
An editorial selection, not a ranking from independent testing. AI agents can give wrong answers, so test them on your own policies, give customers a clear route to a person and monitor what the agent says.
1
What it does
A customer service platform for handling requests across channels, with AI agents that resolve common issues.
Why it matters
One of the most widely used help desks, so many teams can add AI without changing system.
2
What it does
A help desk with a shared inbox and ticketing, plus Fin, an AI agent that answers customers from your own content.
Why it matters
Fin is one of the best-known AI support agents, charged by the conversations it resolves.
3
What it does
A platform for building conversational AI agents that handle customer service for large brands.
Why it matters
Founded by well-known technology leaders and adopted by major consumer companies.
4
What it does
A platform for building and improving AI customer agents across chat, voice and email.
Why it matters
A fast-growing specialist used by technology companies with high support volumes.
5
What it does
Customer service software that brings AI agents, human staff and customer data together across channels.
Why it matters
Fits organisations whose customer records already sit in Salesforce.
6
What it does
Customer service software with ticketing across channels and Freddy AI to answer and assist.
Why it matters
Good value for small and mid-sized teams that need a complete help desk.
7
What it does
AI customer service agents that resolve enquiries on their own across channels.
Why it matters
A long-standing specialist in automated support for large consumer businesses.
8
What it does
A help desk for online shops that brings together email, chat and text, with an AI agent that uses order data.
Why it matters
Built around Shopify stores, where most questions are about orders and returns.
9
What it does
Voice AI agents that answer phone calls, hold a natural conversation and complete tasks in your systems.
Why it matters
A British company focused on the phone channel, which is the hardest to automate well.
10
What it does
A cloud contact centre platform that uses AI to automate customer journeys and assist agents.
Why it matters
Suited to larger contact centres moving from older phone systems.